The WhatsApp channel add-on lets you send and receive WhatsApp messages directly inside Myra, alongside email and SMS. Once connected, WhatsApp can also be used as a trigger and action in automations.
Availability
The WhatsApp channel is a business-level add-on billed at $30 USD per month per connected number. It is currently available on request only - to enable it, open a support ticket from Business → Support and we will set it up within 24–48 hours.
Connecting a number
After the add-on is enabled for your business:
- Go to Business → Settings and scroll to the WhatsApp section.
- Accept the terms - this integration uses an unofficial WhatsApp Web connection method, so WhatsApp may restrict or ban numbers used for bulk or automated messaging.
- Click Connect a WhatsApp number and scan the QR code that appears with the phone that owns the number.
- Once connected, the number will show as active and can be used from the inbox.
Using WhatsApp
- 1-to-1 messaging: Start or reply to WhatsApp threads from a contact record or the unified inbox.
- Inbound messages: When a client replies, the thread is automatically created or resumed in the inbox.
- Automations: Use "WhatsApp received" as a trigger and "Send WhatsApp message" as an action in workflows.
Things to know
- One subscription is required per connected phone number.
- Disconnecting a number removes the active session from Myra; the phone's WhatsApp account itself is not deleted.
- If you need to move the number to another device, disconnect it first and then reconnect from the new device.
- Because this is an unofficial connection, carrier or WhatsApp policy changes can affect delivery. We recommend using it for conversational support rather than high-volume broadcasts.
Support
For setup, reconnection, or questions about WhatsApp availability, open a ticket at Business → Support.