The AI Workforce represents a fundamental shift from "Software as a Tool" to "Software as a Teammate." Instead of just storing data, Myra provides a gallery of specialized AI agents designed to handle repetitive, data-heavy, or time-sensitive tasks with human-like intelligence.
Meet Your Digital Department
The AI Workforce is organized into roles. While you can create custom agents, most users start with our pre-built specialized models:
- The Receptionist: Mans your web chat and SMS 24/7. It greets visitors, answers FAQs using your knowledge base, and books meetings directly onto your calendar.
- The SDR (Sales Development Rep): Proactively follows up with new leads. It qualifies them by asking specific questions you define and "hands off" the conversation to a human only when the lead is "sales-ready."
- The Analyst: This agent doesn't talk to customers; it talks to you. Ask it questions like "Why did our conversion rate drop last week?" or "Summarize the common complaints from today's support tickets."
- The Content Strategist: Lives inside the Designer and Email Composer. It understands your brand voice and helps draft social posts, email campaigns, and blog articles.
How Agents Learn (Knowledge Bases)
An AI agent is only as good as the information it has access to. You can "train" your agents by connecting them to:
- Internal Docs: Upload PDFs, Word docs, or text files (Employee handbooks, product specs).
- Websites: Provide a URL, and the agent will crawl your site to learn your services and pricing.
- CRM Data: Allow agents to see contact history, custom fields, and previous interactions so they can provide personalized service.
- External Apps: Connect to your Help Desk or ERP via webhooks to give agents real-time data on order status or ticket history.
Building Custom Skills
Skills are the "actions" an agent can take. Using our Visual Skill Builder, you can grant agents the power to:
- Check Inventory: Look up a product's availability in your database.
- Update Records: Change a contact's status or add a tag based on the conversation.
- Generate Documents: Create a custom PDF invoice or proposal and send it to the user.
- API Integration: Trigger any external API. For example, "When a user asks for a refund, check our refund policy and then trigger a request in our payment processor."
The Human-in-the-Loop Workflow
We believe AI should assist humans, not replace them. Myra includes robust "Handover" features:
- Sentiment Triggers: If an agent detects a customer is getting frustrated or angry, it can automatically alert a human teammate and pause its own responses.
- Approval Mode: You can set agents to "Draft Only" mode. They will write the response, but a human must click "Send." This is perfect for training new agents or handling high-stakes accounts.
- Live Monitoring: Watch "Live" as an AI agent chats with a visitor. At any point, a human can "jump in" and take over the conversation seamlessly.
Voice Agents: The Future of Your Phone System
Pair an AI agent with a Myra phone number to create a 24/7 AI-powered answering service.
- Natural Speech: Our voice agents use advanced text-to-speech with human-like inflection and "latency-free" processing so the conversation feels natural.
- Inbound Handling: The agent can answer calls, answer questions, and even transfer the caller to a human if it gets stuck.
- Outbound Qualification: Use agents to call a list of cold leads to confirm interest before passing them to your sales team.
Safety, Privacy, and Guardrails
Trust is paramount when deploying AI.
- Role-Based Access (RBAC): You control exactly what data each agent can see. A "Support Agent" should never have access to your "Financial Reports."
- Prompt Guardrails: We use "Negative Prompts" to ensure agents never discuss competitors, never give legal/medical advice, and never use inappropriate language.
- Data Privacy: Your data is used only to power your agents. We do not use your proprietary business data to train our base AI models.
Best Practices for AI Management
- Start Narrow: Don't try to build an agent that does everything. Build a "Booking Agent" first, then a "Support Agent."
- Review Threads: Spend 10 minutes a day reviewing AI conversations. Use the "Thumbs Up/Down" buttons to give the agent feedback on its performance.
- Keep Knowledge Fresh: If your pricing or services change, update the agent's Knowledge Base immediately.
Chat formatting
Agent replies support Markdown, code blocks, math, and multilingual text rendering. Diagram rendering that depends on browser-only libraries is disabled to keep the live app reliable.