Staying responsive is key to winning business. Myra’s notification engine ensures you are alerted to critical events without the noise.
Notification Channels
1. In-App Notifications (The Bell)
Located in the top-right header. Ideal for task assignments and @mentions.
2. Push Notifications
- Desktop: Alerts in the corner of your screen.
- Mobile: Lock-screen alerts via the PWA.
- Best For: Incoming calls, SMS replies, and new contact captures.
3. Email Notifications
Sent to your account email.
- Best For: Daily summaries, system alerts, and when a proposal is signed.
- These are sent from Myra's managed sending infrastructure (notify@myra-app.ai).
4. AI Support Alerts
The AI Support bot can trigger in-app alerts to guide you through new features or notify you if an automation requires attention.
Turning on call alerts (any user)
Every signed-in user can set up their own device, even without access to Settings:
- Avatar menu → Call alerts & device setup (top-right header)
- Dialler widget → bell icon in its header (hidden while a call is ringing or active)
- Settings → Notifications (users with settings access)
- Call Centre and Live Transfers pages
All of these open the same guide, with the Enable call alerts button, desktop-alert toggle and step-by-step device instructions. These actions only affect your own device.
Live-transfer calls send the same device-level alert when Myra starts ringing the configured app agents, including transfers that begin ringing before the caller greeting has finished.
Business → Notifications page
Business owners and admins get a Notifications item in the business sidebar. It holds:
- Emails — each person has an "Emails" dropdown. "All emails" is a master kill-switch that pauses every notification email for that person. "Business" (business-level people only) covers alerts that come from the business itself, such as ad account and billing notices. "All accounts" is a bulk switch for the clients listed underneath, and each client can then be toggled individually. Info icons next to each label explain the difference in the app. The signed-in person's row is pinned to the top of each relevant people list.
- Calls — the same account list, controlling which accounts' inbound calls ring that person. There is no business switch here because calls always arrive on a client's number. Turning one account on or off only affects that account. Turning an account off stops both the ring (app and any forwarded phone) and the incoming/missed-call push alerts for that account.
Configuring Your Preferences
Navigate to Settings → Notifications to customize your alerts.
| Event Type | Push | In-App | |
|---|---|---|---|
| New Contact Capture | ✅ | ✅ | ✅ |
| Incoming Call | ✅ | ❌ | ✅ |
| SMS Received | ✅ | ❌ | ✅ |
| Task Due | ❌ | ✅ | ✅ |
| Proposal Signed | ✅ | ✅ | ✅ |
Team Defaults
Admins can set default notification templates so new team members are immediately alerted to the most important events for their role.
Collaboration: @Mentions
- Type @ in any Note or Task (e.g., @Sarah).
- Sarah receives a push notification and email with a direct link to the contact record.
- Activity Logging: Calls and SMS are auto-logged as notes, and failed calls trigger a notification to the contact owner.
Managing Focus
- Quiet Hours: Configure times in your profile to silence non-critical alerts.
- Unified Inbox: All messaging notifications (Email/SMS) lead you to the same Unified Inbox for a seamless response.
Troubleshooting
- iOS/Android: Ensure "Allow Notifications" is enabled for the PWA in your phone's system settings.
- Whitelisting: Ensure your IT team whitelists @myra-app.ai to receive email alerts.
What each toggle does
Under Settings → Notifications each event has its own email and in-app (push) switch, and every one of them is live:
| Toggle | In-app / push | |
|---|---|---|
| New lead | Summary of the contact (name, email, phone, source) with a link to the lead | Push linking straight to the lead |
| New booking | Booking confirmation with the time slot | Push linking to the calendar |
| Inbound message reply | Copy of the reply with a link to the inbox (off by default) | Push linking to the conversation |
| Automation failures | The automation name, the step that failed and the error | Push linking to Automations |
| Daily summary | Once-a-day recap of new leads, bookings, inbound messages and automation failures (off by default) | — |
Notes:
- Preferences are per person, per event — teammates can each choose their own.
- Daily summaries only arrive on days where something actually happened.
- Messages that arrive on a number assigned to one team member only alert that person.
New message alerts
When a text (SMS), iMessage, or WhatsApp message arrives on one of your numbers, everyone with access to that account gets a push notification on their phone or desktop. Tapping it opens the conversation straight away.
- Turn it on or off per person under Settings → Notifications → New message.
- You need to have allowed notifications on the device first (Settings → Notifications → Enable on this device).