The Unified Inbox is the heart of your daily operations. Myra brings every client interaction into one high-performance interface.
The Omnichannel Experience
The inbox handles multiple channels in a single thread:
- Email: Full HTML support.
- SMS: High-open-rate texting.
- Live Chat: Real-time messaging from your site.
- Voicemail: Listen to or read transcripts of messages.
Business names are visible on conversation cards to provide instant context.
Navigation and Organization
- Folders: "Mine," "Unassigned," and "All."
- Snooze: Remove from view until later.
- Closed: Keep your inbox clean; replies automatically re-open threads.
- Filters: Filter by Date Created, Owner, Source, Status, or Channel.
Powerful Composer Features
- Channel Switcher: Move between email and SMS instantly.
- Templates (/): Quick access to canned responses.
- Internal Whispers: Leave private notes for teammates within the thread.
- Scheduling: Draft now, send later.
- Mobile Reply Layout: On phones, the inbox removes nonessential header text and keeps the reply box visible so SMS and email replies are easier to type.
AI Assist
- Draft Suggestions: The AI drafts relevant responses based on context.
- Tone Adjustment: Make messages more professional or friendly.
- Summarization: Get the key points of a long thread instantly.
- Translation: Communicate in 40+ languages.
Shared Inboxes
Create shared folders for "Sales" or "Support" teams.
- Collision Detection: See if a colleague is currently typing a reply.
- Assignment Logic: Manually or automatically assign threads to team members.
Incoming calls
When someone calls one of your numbers, that conversation jumps straight to the top of the inbox and shows a pulsing Incoming call label with the contact's name - so you can see who is ringing before you answer. Every call, inbound or outbound, is logged inside the same conversation as that contact's texts and emails, so the thread is a complete history of your communication.
FAQs
Can I see read receipts? Yes, for Email and Live Chat.
How do I delete conversations? Most are "Closed" for audit purposes; only Admins can permanently delete.
Live updates
Contact details in the inbox refresh themselves. When a contact's information changes while you have their conversation open, the details panel updates without a page refresh.