Billing - Myra Docs

Billing is the central hub for managing your Myra subscription, tracking usage-based costs, and handling financial documentation. Whether you are a solo entrepreneur or a large business, understanding how billing works ensures uninterrupted service and clear financial reporting.

Where to find it

Navigate to Settings → Billing. Access is strictly controlled; only the workspace owner and users with the specific billing permission can view or modify these settings. This protects sensitive financial data and prevents unauthorized plan changes.

Plans and Subscriptions

Myra offers three tiered plans designed to scale with your business:

Starter - up to 3 clients and 5 users per client. $99/month or $891/year. Includes 100 AI credits/mo, Sales Pipeline, Contacts, Inbox, Calendar, Booking, Forms, and AI Support assistant.
Growth - up to 20 clients and 15 users per client. $297/month or $2,673/year. Includes 500 AI credits/mo, all Starter features plus: per-contact AI Knowledge and Billing tabs, Proposals, e-signatures, Invoicing, AI Workforce (up to 5 assistants), Meta Ads, and white-label branding.
Scale - up to 50 clients, unlimited users. $497/month or $4,473/year. Includes 2,000 AI credits/mo, all Myra AI Agents, Live Transfers, full A2P/phone-system verification assistance, white-label branding, business telephony wallet, and priority support.

Each plan bundles a base set of features, a monthly allowance of included usage, and a per-plan price. Yearly billing gives you 12 months for the price of 9 (a 25% saving).

New self-serve workspaces cannot enter the app until Stripe Checkout is completed. The standard public signup flow creates a 7-day free trial in Stripe, with a payment method collected up front, and the subscription bills automatically after the trial ends unless it is cancelled first. Manually issued paid-onboarding checkout links may skip the trial and charge immediately.

Testing Billing in Preview

Preview billing (preview--*.lovable.app) and local development always run through Stripe sandbox/test mode. Use Stripe test cards such as 4242 4242 4242 4242. The published app uses live Stripe mode for real payments. Upgrades are always prorated.

Managing Your Plan

Upgrading: You can upgrade your plan at any time. The new features become available immediately, and the price difference for the remainder of the billing cycle is prorated.
Downgrading: Downgrades take effect at the end of your current billing period.
Add-ons: Specific high-capacity features or additional AI credits can be added to your plan as permanent monthly line items.

Business-granted plans and discounts

If the Myra team grants your workspace a free plan or manually assigns a plan, that plan unlocks the same features as a paid subscription immediately. If a percentage discount is applied, it reduces future Stripe checkouts but does not change the feature tier unless a plan is also granted or subscribed.

Usage-based Items

Beyond your base subscription, certain features are billed based on actual consumption from your Myra Wallet.

SMS & MMS: Billed per message segment.
Calls: Billed per minute for both inbound and outbound calls. Outbound voice includes the destination-based SIP trunking leg plus the browser/app voice leg. These components are combined into one billable call minute before the final charge is rounded, so the same call is not counted twice.
Emergency services calls (999 / 911 / 112 / 000 and other national emergency numbers): Myra is a business communications platform and is not intended for emergency calling. If an emergency number is dialled through the platform, the call is routed through our telephony provider's emergency handling and is billed at the provider's emergency-services rate, which is significantly higher than a standard per-minute rate (often several dollars per call plus premium per-minute charges) and is deducted from your Myra Wallet like any other call. Location accuracy is not guaranteed. Always use a mobile phone or landline for genuine emergencies.
AI Credits: Charged for AI-drafted emails, Knowledge tab updates, and AI Workforce interactions. Businesses can set their own markup-driven pricing.

Telephony pricing currently covers Irish and Canadian mobile numbers, with outbound calls and messaging available to any destination. Prices are subject to change due to a range of circumstances, including but not limited to our telephony provider increasing its underlying rates, carrier surcharges, destination mix, regulatory charges, currency movement, or routing changes.

Myra Wallet & Telephony balance

Every business holds a Myra Wallet (prepaid balance) used for calls, SMS, and number rentals.

Real-time deduction: Every call/SMS deducts from the balance in real time, priced in $ USD.
Auto-recharge: Configurable per business. Default: Add $10 when balance falls below $8. Minimum deposit is $20.
Suspension: If the balance hits $0 and auto-recharge fails (or is disabled), outbound services pause until topped up manually.

You can manage these settings from Settings → Billing → Myra Wallet.

Invoices and Transparency

Every transaction generates a formal invoice.

Billing tab on Contact: For client-facing billing, you can view invoices, paid status, and use the "Charge Now" button directly on a contact's record.
Custom Details: Configure your billing profile to include your registered company name and VAT/tax ID.
Export: Download CSV or ZIP archives of your financial data for your records.

Business and Client Billing

Businesses can choose two primary models:

Absorb Costs: The business pays for all client usage from the central Myra Wallet.
Client Pays: Switch on "Client pays for its own telephony" in Settings → Telephony billing. The client owner then manages their own card and wallet.

When a client pays for its own telephony, its Billing screen shows the current Available balance at the top of the wallet panel and refreshes it automatically. Calls, SMS, and phone-number costs are deducted from that balance as usage is processed.

Businesses on Growth and Scale plans can apply their own telephony and AI pricing for clients. Business Payments & Usage is split into four clear sections: phone number costs, inbound phone costs, outbound phone costs, and messaging. The total is calculated as phone number costs + inbound phone costs + outbound phone costs + messaging.

FAQs

Is my payment data secure? Absolutely. Myra does not store your card details. All payment processing is handled by Stripe (PCI-DSS Level 1 compliant).

What happens if I cancel? You retain access until the end of your current paid period. We do not offer partial refunds for mid-month cancellations.

Phone number rental

Each active phone number carries a flat monthly rental fee in addition to the one-time setup fee charged when you buy it. The monthly fee is billed automatically from your Phone & SMS wallet (or the client's own wallet if it is self-billed) and is shown as a recurring charge in your billing area. Releasing a number stops its monthly fee from the next cycle.

Terms acceptance

Before any payment is taken you must tick the box confirming you agree to the Terms of Service, Privacy Policy, Acceptable Use Policy and the No-Refund Policy, and that subscriptions renew automatically. This appears on signup, on the plan checkout page and in the in-app upgrade/add-on checkout dialog. The payment form only loads after you accept.

If a subscription payment fails

You'll see a Payment failed warning in Billing straight away.
If the invoice isn't settled within 48 hours, the workspace is paused and everyone loses access until it's paid.
The 48 hours are counted from the moment the payment failed, and the exact deadline is shown in a banner across the app and in the emails we send you (one when the payment fails, one about 12 hours before the deadline).
Your data is kept for at least 90 days after access is paused - nothing is deleted when a workspace is paused. Pay within that window and everything comes back exactly as you left it.
Paying a late invoice may reset your billing cycle to the payment date.

What each plan includes

Your plan decides which features are switched on for your business:

Starter - core CRM, pipeline, inbox, calendar, forms, invoicing, phone & text, automations.
Growth - everything in Starter, plus Meta Ads Manager, whitelabel branding, per-contact AI Knowledge & Billing, and 5 AI agents.
Scale - everything in Growth, plus AI Live Transfers, all AI agents, full A2P 10DLC assistance and priority support.
Enterprise - everything, tailored to you.

If you open a feature that isn't on your plan, we tell you which plan includes it and link you straight to upgrade. If we ever can't confirm your plan, the feature stays available - we will never switch something off because of a temporary glitch.