Refund Policy

Last Updated: August 2026

This Refund Policy forms part of the Myra Terms of Service between you and HeyMyra Inc. ("Myra," "we," "us" or "our"). Capitalised terms have the meaning given there.

1. General Rule - Non-Refundable

All fees paid to Myra are non-refundable, including subscription fees (monthly or annual), setup or onboarding fees, wallet top-ups once posted, and any usage that has already been consumed (call minutes, SMS/MMS segments, AI credits, phone-number monthly fees, A2P registration fees, third-party carrier or provider charges). We do not offer refunds or pro-rated adjustments for partial billing periods, unused features, unused credits, downgrades, cancellations mid-term, change of mind, or dissatisfaction with results. There is no free-trial refund, money-back guarantee or cooling-off refund unless one is required by non-waivable law in your jurisdiction.

2. Subscription Cancellations

You may cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of the current billing period. You retain access until the end of the paid period and no refund is issued for the unused portion.

3. Wallet Balances

Prepaid wallet balances are intended to be consumed through use of the Service. Where required by law we will refund an unused, non-promotional wallet balance on written request within 12 months of the last top-up, subject to a reasonable processing fee and to verification of the account holder's identity. Promotional credits, bonuses and any balance older than 12 months are forfeited and non-refundable.

4. Third-Party & Pass-Through Fees

Charges paid to third-party providers through the Service (Stripe fees, telephony/carrier fees, A2P 10DLC brand/campaign fees, number ports, AI model providers, etc.) are non-refundable by Myra. Any refund of such fees is at the sole discretion of the third-party provider.

5. Termination for Cause

No refund is due where we suspend or terminate your account for breach of the Terms or Acceptable Use Policy, non-payment, fraud, chargeback abuse, or where required by law or by an upstream provider.

6. Downtime, Outages & Degraded Features

No refund, credit or compensation is given for any period in which the Service, or any part of it, is unavailable, delayed, degraded or performing inconsistently. This expressly includes (but is not limited to) calling, live transfers, browser dialling, voicemail/answering-machine detection, SMS/MMS and messaging, email delivery, AI features, integrations and reporting, whether caused by us, by our hosting, telephony, email, AI or payment providers, by carrier filtering or routing, or by maintenance. We will always endeavour to restore affected features as quickly as possible, but availability is not guaranteed and fees continue to accrue during any interruption. See section 16 of the Terms of Service.

7. Exceptions

Nothing in this Policy limits any non-waivable statutory refund right you may have under applicable consumer-protection law. Any goodwill refund granted outside this Policy is entirely at our discretion, granted on a one-off basis, and does not set a precedent.

8. Chargebacks

Before initiating a chargeback you must contact us at contact@heymyra.ai so we can attempt to resolve the issue. Unwarranted chargebacks may result in immediate suspension or termination and recovery of costs.

9. Contact

Refund requests: contact@heymyra.ai.